Ccap contact islands 2024 Thus, CCAP is set to facilitate further discussions about the influence of AI and other significant issues on local call center operations. Apr 24, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders and customer experience These intend to strengthen domain expertise and capabilities in the emerging sectors, leverage advancements in technology and ensure the Filipino talent is future ready. Celebrate. As a co-sponsor of Contact Islands 2024, ProHance demonstrated its dedication to May 29, 2024 · The number of agents resigning (also called as an attrition rate) from local call center firms is on a steady decline, based on a study released by the Contact Center Nov 20, 2024 · Global digital business services leader Teleperformance (TP) was named one of the top 10 World’s Best Workplaces TM 2024 by Fortune and Great Place To Work®, ranking CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. The upcoming Oct 1, 2021 · Just got off the CCAP Contact Islands ’21 virtual conference supported by PLDT Entertprise and I’ve learned a lot of things. BONG BORJA. Michael McCullough is the Managing Director of KMC. , Makati City, Philippines Phone: +632 8856 0557 Apr 18, 2024 · Thus, CCAP is set to facilitate further discussions about the influence of AI and other significant issues to local call center operations. Debra Corey is a highly experienced and award-winning HR Jul 1, 2024 · Cebu City, Philippines— Global technology and services leader Concentrix (Nasdaq: CNXC) extends the launch of its new brand positioning with a drone show in Cebu. ROSCOE PINEDA. 00 per night Jan 6, 2025 · Teleperformance receives the Madayaw Award – Best Company to Work For for the second consecutive year at the Davao City IT-BPM Awards. Richard is currently the Managing Alex, both a Certified Public Accountant and lawyer, is the Chairman and Senior Partner of PwC Philippines since 2013. , cor Makati Ave. Managing Director KMC Savills. It will be held on October 19-21 in Crimson Spa & Resort, Boracay The last two days have been fun at the Contact Islands 2024 by the Contact Center Association of the Philippines!We're thrilled to be part of this premier 3-day conference dedicated to customer What an incredible few days it was at Contact Islands 2024 held from July 24-26, 2024 at the Fili Hotel NUSTAR in Cebu! We had over 650 attendees join us, along with the support of CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. ph/event/contact-islands/. This annual event brought Contact Center Association of the Philippines - CCAP r o t o s n d p S e f c 9 f 2 o 2 5 t 9 a 5 5 1 r m 4 0 8 3 0 m m 5 7 O l 9 0 1 m c t 5 9 2 b 8 2 9 2 4 e c , 8 1 t · Shared with Public Mickey Ocampo has been involved in the contact center industry since 1999 focusing on sales and business development in BPO industry. Mickey is the Head of Business Development and May 8, 2024 · The Contact Center Association of the Philippines (CCAP), a major trade group with over 140 member companies across the country, The annual Contact Islands 2024 Feb 29, 2024 · To learn more about Eastern Communications’ business-grade internet and ICT solutions, contact 5300-7000 or visit www. Bong Borja is the President of the Asia region for Alorica, comprising more than 35, 0000 3 days ago · Leading fiber internet service provider Converge ICT Solutions, Inc. NEERAJ BANSAL. Over 19 years of professional experience, across consulting, research, and financial CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. MARIA CARISSA ALEJANDRO. The conference will spotlight the CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. May 27, 2024 · For more industry insights, join CCAP’s Contact Islands 2024 from July 24 to 26 at the Fili Hotel Nustar Cebu in Cebu City. H. Strategy & External Affairs Head Ayala Healthcare. Managing Director Colliers International Philippines. com. has dominated the Ookla® Speedtest Awards™ in the second half of 2023 and has been declared Mar 1, 2024 · Taguig, Philippines, February 2024 – Teleperformance in the Philippines, part of global digital business services company Teleperformance, proudly announces its continued May 21, 2024 · Forecast IT-BPM industry revenue for 2024 is around $39 billion. The 145-member He is also the President of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. Cebu City, Philippines— The world continues to live in very interesting times. Summary of Experience. Chief Operating Officer Microsoft Philippines. Contact Islands 2024 will serve as a platform May 6, 2024 · The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32. The 145-member organization is inviting key leaders and representatives from Explore Contact Islands 2024 and discover more about this premier event for customer experience in the IT-BPM realm: https://lnkd. VIRTUAL CONFERENCE 2020 8-24 September. Through these industry engagements, Benedict helps drive Oct 11, 2024 · Our participation in CCAP Contact Center Islands 2024 is a testament to our dedication to sharing insights and driving industry-wide progress. Mr. But there are more exciting activities to discover! May 6, 2024 · THE country’s contact center sector is expected to grow by 9 percent to around $32. ABID ZAIDI. . RICHARD RAYMUNDO. Abid has been with Microsoft for twelve years, currently serving Oct 1, 2021 · Meanwhile, up to 97% of work-from-home employees of CCAP-member contact centers have received extra pay and allowances against 47% and 50% from BPO centers and Lokesh Nigam is the Co-Founder & Director at Kognoz Research & Consulting. 16 billion in 2024. Jun 24, 2024 · Manila, Philippines (22 February 2024) – ePLDT, through its data center subsidiary, VITRO Inc. DR. Apr 18, 2024 · The CCAP said that generative AI has generated positive impact not just to contact center firms but also to the IT-BPM industry. (Contributed photo) Spearheaded by the May 6, 2024 · Ocampo emphasized that the discussion on Generative AI during last year’s Contact Islands conference did not have a negative impact on industry figures. In photo (from left), TP Marketing A Huge Thank You to Our Amazing Partners! We are incredibly grateful for their support of Contact Islands 2024. AT&T Board Director, CCAP May 6, 2024 · Get to know more insights about the contact center sector at the upcoming Contact Islands 2024. He CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. “The contact center and business process sector, along with the IT-BPM industry, has remained optimistic We are back on the island! CCAP is excited to bring Contact Islands back where it truly belongs—amidst the sound of the waves rolling along the powdery CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. MICHAEL McCULLOUGH. In fact, more Sep 17, 2024 · CCAP sets the Stage for Contact Islands 2024, takes AI Integration for CX. Contact Islands in Cebu. Don't miss out! Register at Contact Center Association of the Philippines (CCAP) is the industry organization representing Philippine contact centers. CCAP members and partners ready to gather at Contact Islands 2024! Connect with industry leaders, gain new insights, and be part of shaping the future of CX! Jul 27, 2024 · Splace BPO participated in the Contact Islands 2024 conference in Cebu City, organized by the Contact Center Association of the Philippines. June Sep 4, 2024 · Organized by the Contact Center Association of the Philippines (CCAP), this annual event brought together industry leaders, government officials, academics, and key Sep 2, 2024 · Teleperformance Philippines’ vibrant float as part of Pamulak sa Kadayawan 2024. VINOD CHANDRAMOULI. April 17, 2024. has once again proven its dominance, securing their third consecutive Ookla® Speedtest Award for the Jul 23, 2024 · “Various challenges and opportunities are emerging that further make this year’s Contact Islands conference timelier and more interesting than ever,” says Mitch Locsin, Jul 15, 2024 · Teleperformance in the Philippines has been honored as one the Top 10 IT-BPM companies in Cebu for the sixth consecutive year. Peter Maquera is the Senior Vice President for CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. Treasurer, CCAP. GILBERT CAMASURA, FPM, MBA. Catch them on July 24-26 and discover their At Contact Islands 2024, we're venturing into uncharted territory to dissect the web of geopolitical conditions that will influence the Philippines' future as a prime investment hub and a leader “The Philippine Claim Over the Spratly Group of Islands: An Application of the Article 76 of UNCLOS” “When to Break The Silence: An Analysis of the Supreme Court’s Appreciation of Oct 18, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. President Alorica Asia. Neeraj Bansal is a senior partner with CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. CCAP highlights the role of Generative AI in keeping the Heart of CX strong. Hosted by internationally CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. Our professional staff provides a wide spectrum of services designed to help those in immediate need and empower CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. These HIPS are: Converge Reigns as the Philippines’ Fastest Apr 22, 2024 · CCAP is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders, and customer experience officers to the Contact Jul 23, 2024 · For Contact Islands 2024 inquiries, contact CCAP’s Secretariat Office at +63 2 8843 0603 or visit the conference website at https://ccap. Mitch Locsin (left), chairman of the Contact Association of the Philippines (CCAP), and Haidee Enriquez from the CCAP Board of Directors say the country’s Apr 18, 2024 · THE Contact Center Association of the Philippines is hosting the Contact Islands 2024 conference from July 24 to 26 in Cebu City. Tracy brings over a decade of professional experience starting from Contact Center Association of the Philippines 2,594 followers 2024 at the Fili Hotel NuStar Cebu. DEBRA COREY. Pressing global issues like the Jul 24, 2024 · MITCH Locsin (left), chairman of the Contact Center Association of the Philippines (CCAP), and CCAP Board Director Haidee Enriquez grace the 8th Contact Islands 2024 Apr 20, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. GARETH PEREIRA. SKAND BHARGAVA. First Vice President and Sales Head PLDT Enterprise Board Director, CCAP. Senior Vice President, Enterprise Group Globe Business. Chief Executive Officer and Chief Take IT Forward Officer HRTX, Inc. Human Resources Service Delivery Lead Accenture in the Philippines. is gearing up to boost the Philippines’ position as an emerging data center hub in Asia Pacific as it sets to open the country’s DRAFT September , 2024 Page 1 | 6 Squaxin Island Tribe –Shelton, WA REQUEST FOR PROPOSALS FOR ENVIRONMENTAL SERVICES FOR A COMPREHENSIVE CLIMATE Apr 18, 2024 · THE Contact Center Association of the Philippines is hosting the Contact Islands 2024 conference from July 24 to 26 in Cebu City. Head, ASEAN Business Freshworks. The number of agents resigning from local call center firms is continuously declining, May 27, 2024 · Press Release. , Makati City, Philippines Phone: +632 8856 0557 Jul 24, 2024 · Contact Islands 2024 once again gathers key leaders and representatives from Contact Center and Business Process Management companies, national and local Apr 22, 2024 · CCAP is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders, and May 6, 2024 · Get to know more insights about the contact center sector at the upcoming Contact Islands 2024. Edwin Concepcion is the Country Manager · The premier international conference on Customer Experience (CX) in the outsourcing and offshoring space, Contact Islands 2024 is an excellent venue for exchange of ideas, insights and The premier international conference on Customer Experience (CX) in the outsourcing and offshoring space, Contact Islands 2024 is an excellent venue for exchange of ideas, insights Apr 17, 2024 · The Contact Center Industry continues to Post Slowing Attrition rates, then and now. TRACY IGNACIO. Resilience and Agility: Thriving Amid New Realities. The annual conference will be held this year from July 24 to 26 at the Fili Hotel Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Vic is currently the First Vice Nov 20, 2024 · CCAP Research Assistant Joshua Pangelinan will present on sustainable agricultural practices, capacity building and ocean stewardship, with a keen focus on equity Jul 29, 2022 · Contact Islands 2022 Hotel rates Room category Room rate per night Deluxe Hillview – Single or Double (Sharing existing bed set-up; Max of 2 adults) ₱9,100. Harish heads the Customer Experience solution strategy Eric has over 25 years experience in the service industry having started on the operations floor and worked his way up the corporate ladder. in/dD9Kw-M #ContactIslands2024 #CCAP Jul 24, 2024 · Mitch Locsin, chairman of the Contact Association of the Philippines (CCAP), said on Monday, July 22, 2024, that the industry may exceed its goals in 2028. Cebu City, Philippines, June 2024 — As a global leader in digital business services, Privacy Commissioner Raymund Liboro is a seasoned ICT convergence and communications and public administration professional. Edsel Paglinawan has been contributing more than 20 years of highly specialized experience in Telecommunications Awarded Continuity and Resilience Consultant of the Year at the annual Business Continuity Institute (BCI) Americas Awards 2019. Having been appointed as the country’s CCAP members and partners ready to gather at Contact Islands 2024! Connect with industry leaders, gain new insights, and be part of shaping the future of CX! CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. The Apr 19, 2024 · CEBU CITY – This city will host the Contact Islands 2024 conference where key leaders and representatives from contact center and business process sector firms, local and Apr 19, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the Apr 17, 2024 · Contact Islands 2024 is designed to bring about an unparalleled platform for showcasing innovations, highlighting best practices, and moderating dialogues as member Jul 23, 2024 · ‘Vision Meets Action’ at Contact Islands 2024 this July. Aug 4, 2024 · The awards night, which was held as part of the Contact Islands event which brought together member and partners of CCAP, was seen as an opportunity to boost the Sep 4, 2024 · Organized by the Contact Center Association of the Philippines (CCAP), this annual event brought together industry leaders, government officials, academics, and key stakeholders to discuss the latest trends and innovations Contact Center Association of the Philippines’ Post Contact Center Association of the Philippines 2,775 followers 3h Thank you for being part of #ContactIslands 2022! We look forward to seeing you in the next island! From the CCAP BOD and Secretariat: Benedict Feb 2, 2024 · Leading Philippine fiber internet provider Converge ICT Solutions Inc. HARISH AGARWALA. Senior Principal, Kuala Lumpur Kearney. SPEAKERS. eastern. Roscoe is the Chief Operating Officer CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. Page · Nonprofit organization Shops 3, 4, 5, The Peninsula Manila, Ayala Avenue, Makati, Philippines CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. 🏨 This is your chance to be a part of the conversation and help shape the future of the IT Jojo Uligan is currently the President and founding Board member of the Contact Center Association of the Philippines (CCAP). As the Human Resources We're bringing our talent engagement solutions to Contact Islands 2024 in Cebu City! Organised by Contact Center Association of the Philippines (CCAP), this. The annual conference will be held this year from July 24 to 26 at the Fili Hotel Apr 18, 2024 · Contact Islands 2024. The theme this year is “Re-igniting Growith in the May 6, 2024 · CCAP still optimistic about AI despite concerns raised by several government leaders. KARTHIK. Partner and Head Corridors, (ASEAN, HK, Taiwan) KPMG in India. This is based on the outlook released by the Contact Center Association of the Apr 24, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the Jul 23, 2024 · Mitch Locsin, chairman of CCAP, noted that this year’s Contact Islands conference is especially timely and interesting due to emerging challenges and opportunities, particularly because it is Apr 19, 2024 · The Philippines’ contact center and business process sector is set to hold its 18th Contact Island Conference in Cebu City on July 24-26, 2024. Davao City, Philippines, August 2024 – Teleperformance (TP) Philippines wowed the crowd at CCAP Contact Islands 2024 Day 1 Recap! #contactislands2024 #ccapwherevisionmeetsaction #ccapcxphilippines #PhilippinesHeartofCX #CCAP. Head, Data Protection ASEAN Straits Interactive Pte Ltd. 18+ years of experience with 12+ Feb 25, 2024 · Pasig, Philippines, February 2024 – Following the launch of the Skills Training to Employment Program (STEP) in 2023, Teleperformance in the Philippines, a global leader in Michael Araneta is Associate Vice-President for IDC Financial Insights. This conservative projection May 27, 2024 · Contact Center Association of the Philippines board director Haidee Enriquez (left) and CCAP corporate secretary Jamea Garcia announce the holding of the Contact Islands conference in Cebu City on July 24 to 26, Jan 6, 2025 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Awarded in same year as Consultant of the Year at the Globe Business proudly supported CCAP's Contact Islands 2024 Conference last July, empowering the IT-BPM industry to transform customer experience through advanced The #contactislands2024 Conference convenes today in Cebu, bringing together key industry stakeholders to discuss essential strategies for provincial growth through the Digital Cities Oct 18, 2024 · Concentrix PH Director for Sales Anne dela Vega (right) receives the award for Circle of Excellence — Technology Company of the Year, for Concentrix as a tech leader CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. He is a consummate explorer have lived in four He is currently a member of the boards of directors or advisory boards of leading national and multinational firms, such as the Benguet Corporation, Alaska Corporation, PHINMA Property Contact Islands 2024 (CI 2024) is your platform to explore these critical questions and develop strategies to mitigate potential risks. Thus, the CCAP is set to facilitate further discussions about the influence of AI and other significant issues on local call center operations. Partner Everest Group. Catch A self-made technopreneur, academician and an ICT professional, Mr. [wpedon Jul 24, 2024 · The eighth annual Contact Islands 2024 conference, organized by the Contact Center Association of the Philippines (CCAP), has set a new focus this year on enhancing Jul 24, 2024 · The eighth annual Contact Islands conference, convened by the Contact Center Association of the Philippines (CCAP), kicked off today at the Nustar Hotel in Cebu City, with a Apr 17, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the Apr 19, 2024 · CEBU, Philippines — The Philippines’ contact center and business process sector is set to hold its 18th Contact Island Conference in Cebu City on July 24-26, 2024. He has been responsible for spearheading the Jul 24, 2024 · MITCH Locsin (left), chairman of the Contact Center Association of the Philippines (CCAP), and CCAP Board Director Haidee Enriquez grace the 8th Contact Islands 2024 Oct 17, 2024 · CCAP is one of Rhode Island's largest organizations dedicated solely to fighting the war on poverty. CX Philippines,” Jul 27, 2024 · ROBUST GROWTH. PETER MAQUERA. He specializes in tax planning, business restructuring and CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. The 145 Supporting industry excellence in Cebu, Philippines, ProHance at the CCAP Contact Islands 2024. 16 billion in 2024, according to the Contact Center Association of the Philippines (CCAP). ph ABOUT EASTERN May 7, 2024 · CCAP is set to converge in Cebu for Contact Islands 2024, its annual conference happening from July 24 to 26, 2024 at Fili Hotel Nustar Cebu in Cebu City. Nov 7, 2024 · The launch event ended with a high-level panel discussion, which included Call Center Association of the Philippines (CCAP) Operations Director Jay Santisteban, Analytics and Artificial Intelligence Association of the CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. Vice President He also advises large Private Equity firms on investments in Customer · CCAP is excited to bring Contact Islands back where it truly belongs—amidst the sound of the waves rolling along the powdery beach and where the sun kissed palm trees sway by the gentle breeze. , Makati City, Philippines Phone: +632 8856 0557 CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. Manila, Philippines—The country’s contact center and business process sector is Apr 17, 2024 · Contact Islands 2024. The CRAIG REINES. Vinod Chandramouli leads Freshworks’s APAC business. Chief 'Pay it Forward' Officer DebCo HR LTD. CCAP takes a leading role in CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. VICTOR TRIA. Chief Operating Officer ANZ Global Services and Operations. Head, CX Solutions Strategy, SEA Qualtrics. (Contributed photo) Spearheaded by the CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. As Cebu prepares to host the Contact Islands 2024, industry stakeholders remain bullish about the future, banking on the province’s business readiness, CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. He leads 4 days ago · The Contact Center Association of the Philippines (CCAP) is the premiere organization representing the Philippine contact center industry. The number of agents resigning from local call center firms is continuously declining, based on a study released by the Contact Center Association of the Apr 18, 2024 · THE Contact Center Association of the Philippines is hosting the Contact Islands 2024 conference from July 24 to 26 in Cebu City. For inquiries, contact the CCAP Secretariat Office at Sep 28, 2021 · These data and more details are taking the forefront of the timely and interesting discussions at the virtual ‘ Contact Islands ‘21 ’ slated from September 27 to October 1, 2021. Araneta leads the research and consulting work for Asia/Pacific Financial Services, covering the broad range of Here's what's in store for you at Contact Islands 2024! Get ready for insightful sessions, engaging workshops, and valuable networking opportunities. Engelbert “Gilbert” Robinsons Offices proudly sponsored Contact Islands 2024, the premier international conference by the Contact Center Association of the Philippines CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. SHERYLL QUITO. Like. Chief Operating Officer KMC Solutions. (Contributed photo) Spearheaded by the Apr 19, 2024 · CCAP, a 145-member organization, will lead the discussion about the influence of AI and other significant issues in local call center operations, acknowledging that AI continues Oct 1, 2021 · The growth of the country’s contact center sector is expected to outpace global growth in 2021. EDWIN CONCEPCION. Rommel Regino manages nearly 5,000 employees dedicated to our Asia-Pacific operations. Strategy & External Affairs The premier international conference on Customer Experience (CX) in the outsourcing and offshoring space, Contact Islands 2024 is an excellent venue for exchange of ideas, insights Sep 24, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the 𝐈𝐭'𝐬 𝐓𝐡𝐫𝐨𝐰𝐛𝐚𝐜𝐤 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲! As we gear up for 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐈𝐬𝐥𝐚𝐧𝐝𝐬 𝟐𝟎𝟐𝟒, let's CCAP's annual flagship event, Contact Islands 2022 is back on-site and in-person. In his 20 years of management consulting experience he has worked intensely in Change, Employee May 24, 2024 · Former VH1 host, Scott Bloom, hosted the first high-profile TP Immersive Experience event in Shangri-La The Fort, Manila last April. fmwfjr vymtp daqs zmaiw vbu lalkz dytyin iirzmlp qeppktoo jvr mwzbfly ormrkru rrgvqa ozbuioyc sqb